How far in advance should I book?
As early as possible for weekend events (4–6 weeks recommended). We also accommodate last‑minute bookings where inventory and crew allow.
Do you deliver and collect?
Yes—our team delivers, sets up, and collects. Dry‑hire (customer pickup) is available for selected items by prior arrangement.
Which areas do you cover?
We serve Gloucestershire and surrounding counties, with national coverage for larger projects. Travel is quoted with your proposal.
Will you handle setup and pack‑down?
Yes. We schedule crew to arrive with enough time for safe setup, soundcheck, and brief. Pack‑down happens immediately after your event unless agreed otherwise.
What access do you need?
Clear access for flightcases, close parking, and step‑free routes where possible. Please advise stairs, long carries, or venue restrictions in advance.
How long does setup take?
Typical small PA: 45–90 minutes. Full sound + lighting + stage can take 3–5 hours. We confirm timings once we know your brief and venue.
What power do you require?
Most systems run from standard 13A sockets. Larger rigs may need multiple circuits or 16A/32A CEEform. We’ll advise a safe plan for your venue.
How do you size audio coverage?
We specify speaker count and placement based on audience size, area, and SPL targets, prioritising even coverage and intelligibility.
Can you rig lighting in my venue?
Yes—on stands, truss, or venue points (subject to approval). We provide appropriate safety bonds, clamps, and load data where required.
Do you provide internet for streaming?
We can bond multiple 4G/5G links or use venue LAN/WAN. We always test uplink stability and set data rates accordingly.
Do you record the event?
On request we can capture multitrack audio, ISO cameras, and provide edited deliverables post‑event.
Is your equipment PAT tested?
Yes—our inventory is regularly inspected and PAT tested. Certificates are available on request.
Can you supply risk assessments and method statements?
Yes—RAMS tailored to your event, venue, and scope.
Are you insured?
Yes—public liability and employer’s liability insurance in place. Evidence supplied with booking paperwork.
For full policies and downloadable documents, see our Policies page.
When will crew arrive?
Arrival is based on agreed setup time and site access. We’ll confirm an exact window in your booking confirmation.
Do you run a soundcheck?
Yes—soundcheck or line check is included to set levels and ensure everything is show‑ready.
Who calls the show?
For simple events, our engineer coordinates audio/lighting cues. For complex shows, we can provide a dedicated show caller or work with yours.
What if something goes wrong?
Our techs remain on site for supported hires. For dry‑hire, we provide phone support and quick swap options where feasible.
Can I change my booking?
Yes—subject to availability. We’ll revise your quote if scope, dates, or location change.
What is your cancellation policy?
Deposits are non‑refundable once dates are reserved. Further charges may apply based on notice period and any third‑party costs. See Terms of Hire for full details.
What if weather is poor for outdoor events?
We’ll discuss a wet‑weather plan, equipment protection, and postponement options during quoting.
What payment methods do you accept?
Bank transfer preferred. We also accept major cards. Account terms may be available for repeat clients.
When are payments due?
A booking deposit secures dates. The balance is typically due 3–5 days before the event or on delivery for some hires.
Do prices include VAT?
Quotes state whether VAT applies. Any additional costs (travel, out‑of‑hours, parking) are itemised in your proposal.
Our team is happy to help with anything not covered above. Share your date, venue, audience size, and any tech notes—we’ll respond promptly with guidance or a tailored quote.
Email: sales@newday.tv | Phone: 01452 618619